Follow-up Automation Configuration

Recruiters and Hiring Admins can configure automated follow-up rules from Settings → Follow-up Automation to manage candidates who do not respond. Reminders are sent automatically and stop the moment a candidate replies.

Follow-up Modes

• Sequence Mode – Enabled by default for all jobs.
• Blended Mode (Smart Follow-up) – An adaptive smart follow-up option.

Figure 1: Follow-up Automation settings page

Reminder Configuration

You can configure:

• Up to 10 reminders.
• A custom delay for each reminder (minutes / hours / days).
• The reminder channel (e.g., WhatsApp, AI Call).
• A working-hours window during which reminders are sent.

Auto-Reject Automation

• After all reminders are exhausted, the system automatically sends a final auto-reject message.
• The auto-reject step is mandatory and cannot be removed.
• The timing of the auto-reject can be configured.

Automation Rules

• The follow-up sequence automatically stops once the candidate responds.
• Organization-level settings act as the default automation configuration for all new jobs.

Updating Follow-up Automation

• New candidates will use the updated rules.
• Existing candidates already in a sequence continue with their current automation flow, so active candidate journeys are not disrupted.